What is the check-in and check-out policy at Krystal Grand Cancun All Inclusive?
Check-in is at 15:00 and check-out is by 12:00.
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Krystal Grand Cancun All Inclusive, Cancun
345US$
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Key details
About Resort
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
- Steps from the beach
Perfect
6.9
7.1
3.9
Loved by guests
"We stayed in the Altitude tower for our honeymoon trip & it was worth the extra cost for the exclusivity of staying in that tower."
"I really liked that the key to your room is in the wristband you get when you check in."
Krystal Grand Cancun All Inclusive, a 5-star resort, offers modern services and luxury in a beach setting. It features four pools, specialty restaurants, and an exclusive
Rooms & Amenities
Each of the 395 rooms at Krystal Grand Cancun All Inclusive includes modern amenities like flat-screen TVs, minibars, and private balconies that offer scenic views. Available room types include
Dining Options
Dining options consist of six restaurants ranging from traditional Mexican cuisine to Asian dishes, including
Leisure & Entertainment
Krystal Grand Cancun All Inclusive provides a variety of leisure options, including a bi-level outdoor pool and a
Services & Location
The resort is conveniently located in the heart of the hotel zone, providing easy access to local attractions, including the
Must-do experiences
- Savor Tacos al Pastor at El Pastor de los Tacos, a local favorite.
- Visit Mercado 28 for unique crafts and authentic Mexican snacks.
- Explore the Mayan Museum for fascinating insights into local history.
- Take a day trip to Isla Mujeres for pristine beaches and snorkeling.
- Enjoy sunset views from the scenic viewpoint at El Mirador.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Altitude Suite 2 Double Beds
2 persons
50 m²
2 Double beds
Shower
Coffee machine
room details
Altitude Corner Suite Partial Ocean View
2 persons
56 m²
1 King-size bed
Partial View
Shower
Coffee machine
room details
Standard Room 1 King Bed Partial Ocean View
2 persons
44 m²
1 King-size bed
Partial View
Shower
Coffee machine
room details
Deluxe Ocean Front 1 King Bed
2 persons
44 m²
1 King-size bed
Shower
Coffee machine
room details
Show all roomsLess
Price and Room Availability Calendar
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Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Golf course
- Billiard tables
- Yoga class
- Aerobics
Services
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Picnic area/ Tables
- Dinner
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
- Board games
- Children's menu
- Children's pool
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Pedicure
- Manicure
- Waxing
- Facial
- Beauty treatment
- Body wraps
- Massage
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
Krystal Grand Cancun All Inclusive beckons with a diverse range of dining experiences, blending local Mexican flavors with international cuisine. Guests can indulge in family-friendly atmospheres or romantic settings while savoring dishes that highlight culinary artistry and authenticity.
Restaurant O
Mexican and International
Ambiance
Family-friendly
Key Offerings
Delight in a variety of Mexican dishes alongside international favorites. Perfect for breakfast or dinner, this venue invites families to come together and share flavorful meals.
Reservation
not needed
Open for breakfast 06:30 - 11:30 and dinner 18:30 - 23:00 daily.
The Grill
Casual Grill
Ambiance
Family-friendly
Key Offerings
Enjoy sizzling grilled delights paired with refreshing beverages. This casual setting is ideal for lunch and dinner, offering a relaxed dining experience during the day.
Reservation
not needed
Open for lunch 12:30 - 17:00 and dinner 18:30 - 23:00 daily.
Lounge and Terrace
American
Ambiance
Modern and inviting
Key Offerings
Unwind with a delightful brunch that features a selection of hearty American favorites. The modern decor and comfortable seating create a welcoming atmosphere for casual gatherings.
Reservation
not needed
Open for brunch 12:30 - 17:00 daily.
Risotto
Italian
Ambiance
Romantic
Key Offerings
Savory Italian dishes highlight the menu, creating an intimate dining experience perfect for romantic evenings. Guests can relish traditional pasta and culinary creativity, surrounded by an inviting ambiance.
Reservation
recommended
Open for dinner 18:30 - 23:00 daily.
Ayamí
Asian Fusion (Chinese, Indian, Japanese)
Ambiance
Modern and stylish
Key Offerings
Experience a vibrant mix of Asian flavors, from sushi to spice-laden dishes. This modern venue satisfies adventurous palates in a sleek, atmospheric setting.
Reservation
recommended
Open for dinner 18:30 - 23:00 daily.
Beach Bar and Grill
International
Ambiance
Casual beachside
Key Offerings
A laid-back spot for beachgoers, offering a selection of international dishes and refreshments. Perfect for those looking to enjoy lighter bites in a sun-soaked environment.
Reservation
not needed
Open for brunch and lunch 10:00 - 18:00 daily.
Location
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Boulevard Kukulkan Km 8.5,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Landmark
Cancun Convention Center
960 m
Night club
The City Nightclub
680 m
Gallery
Galeria Balance Cancun
600 m
Beach
Chac Mool Beach
1.5
km
Landmark
Arrecife Chitales
730 m
Landmark
Museo de Arte Popular Mexicano
2.4
km
Landmark
Water Park at The Grand
1.7
km
Landmark
Parque Ventura Cancun
2.4
km
Landmark
Yamil Lu'um Archeological Site
3.2
km
Landmark
Scorpion's Temple ruins
3.2
km
Beach
Playa Tortugas
2.8
km
Museum
Cancun Wax Museum
3.4
km
Landmark
Sail Away Cancun
2.7
km
Landmark
Bungee in Cancun
2.8
km
Landmark
Playa Tortuga Ferry Terminal
2.8
km
Harbour
Aquatours Cancun
2.9
km
Aquarium
Interactive Aquarium
3.6
km
Landmark
Avenida Kukulkan
4.3
km
Park
arte Garden
3.5
km
Mall
La Madonna
3.5
km
Beach
Playa Marlin
4.1
km
Nearby
Night club
Coco Bongo
380 m
Night club
Palazzo
210 m
Beach
Playa Forum
580 m
Beach
Mandala Beach Club
440 m
Amusement Park
Delphinus Dreams
130 m
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
520 m
Night club
Mandala Nightclub
500 m
Night club
Daddy'O
490 m
Punta Nizuc - Cancún 210
Playa Lagarto
580 m
Restaurants
Restaurante Ayami
10 m
Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun
Tradewinds Restaurant
80 m
Boulevard Kukulcan The Royal Caribbean
La Bastille
140 m
Boulevard Kukulcan Manzana 51
The Moongate
130 m
Boulevard Kukulkan Km 9.5
El Mercado
300 m
Boulevard Kukulcan Hyatt Ziva
Isla Contoy
200 m
Boulevard Kukulcan Km. 9.5 Zona hotelera
La Joya
220 m
Kukulcan Blvd 9. 5
Hacienda El Mortero
360 m
Blvd Kukulkal Km. 9.5
Mextreme
660 m
Zona Hotelera Km 9 In Front Of Convention Center
Vips
320 m
Blvd Kukulkan Km. 9 Zona Hotelera
Explore Cancun
Explore Cancun
Coco Bongo
5 minutes walking
Famous for spectacular shows, night performances, and a vibrant atmosphere. An iconic nightlife experience in Cancun.
Galeria Balance Cancun
10 minutes walking
A contemporary art gallery featuring diverse exhibitions and installations. A treat for art lovers interested in local talents.
Chac Mool Beach
19 minutes walking
Beautiful beach known for its soft sand and clear waters. Ideal for swimming, sunbathing, and enjoying beach activities.
Cancun Convention Center
12 minutes walking
A hub for business events and exhibitions, showcasing modern architecture and facilities. Great for professionals attending events.
Restaurante Ayami
1 minutes walking
Offers delicious Asian fusion dishes in a chic setting. Great for a quick meal or a relaxed dinner.
La Bastille
2 minutes walking
French cuisine with a cozy atmosphere. Signature dishes include duck confit and crème brûlée. Reservations recommended.
El Mercado
4 minutes walking
Local market-style dining with diverse meal options. Casual eatery catering to various dietary needs.
The City Nightclub
9 minutes walking
Vibrant nightclub known for its nightlife scene. Hosts prominent DJs and themed nights, perfect for dancing the night away.
Palazzo
3 minutes walking
Upscale nightclub with luxurious décor and vibrant parties. Ideal for those seeking a glamorous nightlife experience.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
Charlie
United States,
December
2024
8.4/10
Reflect Cancun was an enjoyable escape with stunning views from the Altitude Oceanfront room and great service throughout our stay. The beach was beautiful, and the pool area was nicely maintained, although I found the dining options a bit limited at times. While the resort felt tranquil, I did wish for more evening entertainment and some improvements in room amenities.
Rooms
8.0
We stayed in the Altitude Oceanfront room, which was absolutely gorgeous and very comfortable. The view was breathtaking, but I noted the lack of drawer space was a bit inconvenient.
Service
10.0
Service was impeccable across the resort, with friendly staff like Jahir and Raul enhancing our experience. They were attentive and engaging, making us feel well taken care of.
Location
9.0
The location was fantastic, situated right by the beach with smaller waves, making it enjoyable to swim and relax. It was also a short distance from shops and nightlife, adding to the fun.
Dining
7.0
The dining was generally good, particularly at The Grill, but some restaurants had mixed reviews. Breakfast options could be expanded as we found them somewhat limited during our stay.
Facilities
8.0
The pool area was beautiful and clean, especially the adults-only infinity pool with gorgeous views. However, the limited number of lounge chairs at the Altitude pool was a downside.
Thomas
United States,
October
2024
6.2/10
Our stay at the hotel was a mixed bag. The beach was absolutely stunning, and the staff, especially the waiting staff, were really great. However, we experienced issues with the organization at check-in and check-out, and the mattress was quite uncomfortable. Also, we felt there were insufficient beach chairs, and the buffet food selection left a lot to be desired.
Rooms
5.0
The rooms were a bit outdated and not as clean as one would hope, with noticeable wear on the furniture. Despite being cozy, the poor quality of the mattress truly impacted our comfort.
Service
7.0
While the service was friendly and helpful, there were moments when the staff seemed overly attentive during meals, which felt invasive at times.
Location
9.0
The hotel is in an amazing spot, right next to a beautiful beach. It's very convenient for getting to nearby markets and restaurants.
Dining
5.0
Unfortunately, the dining experience was disappointing, especially the breakfast options, which were quite limited.
Facilities
6.0
The facilities, particularly the pool area, were nice, but access to some areas felt restricted based on whether you booked through the hotel directly.
Beautiful beach
Uncomfortable mattress
Allen
United States,
October
2024
6.6/10
I had a mixed experience at the hotel. The location was fantastic and close to popular spots, with clean and spacious rooms. Unfortunately, the dining options were quite limited and hard to book, and the service was lacking at times. While it was a budget-friendly option, several aspects need improvement to enhance the overall guest experience.
Rooms
8.0
The rooms were spacious and clean, offering a mini fridge and a comfortable walk-in shower.
Service
5.0
The service varied; while some staff were helpful, overall it lacked attention, and I encountered issues with responsiveness.
Location
9.0
The location was amazing, just a short walk to the beach and close to shops and nightlife.
Dining
5.0
Dining was frustrating as restaurants often had long wait times, and booking was a hassle. The buffet was decent, but I expected more variety.
Facilities
6.0
The facilities need maintenance; they felt outdated and in need of an overhaul, which affected my overall comfort.
Frederick
United States,
October
2024
7.4/10
Reflect Cancun offers a mix of experiences. The beautiful beach views and well-maintained grounds are certainly highlights. However, some of the dining options were pretty average, and the waiting times at check-in were frustrating. Overall, it was a decent getaway, but improvements are needed in certain areas, especially regarding service efficiency and food variety.
Rooms
8.0
We stayed in an Altitude Oceanfront room, which was gorgeous and comfortable, though storage space was limited.
Service
6.0
While many staff members were friendly and made our visit enjoyable, the check-in process was chaotic and really tested our patience.
Location
9.0
The location was fantastic, being right by the beach with easy access to various attractions and restaurants.
Dining
7.0
The dining experience was hit and miss; some meals were excellent, but others were disappointing with limited choices.
Facilities
7.0
The pools were lovely and well-maintained, with a great atmosphere, but the lack of shaded areas was a downside.
Jack
United States,
September
2024
7.4/10
Reflect Cancun is an excellent choice for a laid-back getaway. The beach views are stunning, and the room was spacious and comfortable. The service had its moments but seemed to prioritize upselling over guest comfort at times. Dining was enjoyable with delicious food, though service could lag at times. Overall, it's a great spot if you're looking for relaxation but may not suit those seeking vibrant nightlife.
Rooms
7.0
The room was spacious with a beautiful ocean view but showed signs of wear, particularly the broken toilet and a non-working TV remote.
Service
6.0
Service varied; some staff were attentive while others felt more focused on upselling, making interactions feel a bit cold.
Location
9.0
The resort is situated on a beautiful beach at the end of a breakwater, providing a unique and relaxed beach experience.
Dining
7.0
Dining was quite good with plenty of delicious options; however, service in restaurants could be slow at times.
Facilities
8.0
The resort had several well-maintained pools and clean grounds, but there was a lack of shade in certain areas.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
At the hotel Krystal Grand Cancun All Inclusive guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2007
Number of floors:
14
Number of rooms:
514
Former name
Hyatt Regency Cancun
FAQs
About Krystal Grand Cancun All Inclusive
How far is Krystal Grand Cancun All Inclusive from Cancun International Airport?
The hotel is located 22 km from Cancun International Airport, approximately a 29-minute drive.
What dining options are available at Krystal Grand Cancun All Inclusive?
The hotel features on-site restaurants offering American, Chinese, and French cuisine.
What amenities are available for children at Krystal Grand Cancun All Inclusive?
The hotel offers a kids' club, children's pool, game room, and babysitting services.
What recreational facilities does Krystal Grand Cancun All Inclusive provide?
Guests can enjoy four outdoor pools, a spa, a fitness centre, and water sports facilities.
Are there nearby restaurants to Krystal Grand Cancun All Inclusive?
Nearby restaurants include Restaurante Risotto (0.5 km), La Bastille (0.5 km), and Hacienda El Mortero (0.5 km).
Is parking available at Krystal Grand Cancun All Inclusive?
Free private parking is available on-site without the need for reservation.
Does Krystal Grand Cancun All Inclusive have beach access?
Yes, the hotel is located on a stretch of white-sand beachfront.
What room amenities are provided at Krystal Grand Cancun All Inclusive?
Rooms feature air conditioning, a flat-screen TV, a minibar, and some have views of the sea.
What services are available at Krystal Grand Cancun All Inclusive?
The hotel provides 24-hour reception, room service, and concierge services.
What type of hotel is Krystal Grand Cancun All Inclusive?
It is a beachfront, all-inclusive resort, suitable for families.
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