Krystal Grand Cancun All Inclusive, Cancun ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Boulevard Kukulkan Km 8.5, Cancun, Mexico, 77500

“The beachfront location is fine and perfect for exploring!”view full review

Krystal Grand Cancun All Inclusive, a 5-star resort, offers modern services and luxury in a beach setting. It features four pools, specialty restaurants, and an exclusive Altitude adults-only infinity pool on a white-sand beachfront, providing breathtaking views of the Caribbean Sea.

Rooms & Amenities

Each of the 395 rooms at Krystal Grand Cancun All Inclusive includes modern amenities like flat-screen TVs, minibars, and private balconies that offer scenic views. Available room types include Deluxe Ocean Front and Altitude Suites. Additional accessibility options are also provided for guests.

Dining Options

Dining options consist of six restaurants ranging from traditional Mexican cuisine to Asian dishes, including The Grill, Ayami, and Risotto. For casual dining, the beachfront snack bar offers quick bites during the day, while the Lobby Bar serves beverages with a lounge vibe.

Leisure & Entertainment

Krystal Grand Cancun All Inclusive provides a variety of leisure options, including a bi-level outdoor pool and a full-service spa. Guests can participate in themed nights and other entertainment activities. Additionally, the Cancun hotel is near a convention center and vibrant nightlife options.

Services & Location

The resort is conveniently located in the heart of the hotel zone, providing easy access to local attractions, including the Cancun Convention Center just 1 km away. Additional services include 24-hour room service, concierge assistance, and complimentary Wi-Fi throughout the property.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Family Room

Max:

2 persons

8 m²

Shower

Balcony

room details

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Altitude Suite 2 Double Beds

Max:

2 persons

50 m²

Bed options:

2 Double beds

Shower

Coffee machine

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Altitude Suite ocean front

Max:

2 persons

51 m²

Bed options:

1 King-size bed

Shower

Coffee machine

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Cancun 11.0 km

Airports

Cancun (CUN) 24.0 km

Isla Mujeres (ISJ) 26.4 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Very nice Food Experience

“During my stay, I was pleasantly surprised by the variety and quality of food offered at the restaurants. I enjoyed Risotto and Ayami, both of which served delicious meals that quickly became my favorites. The first time at Risotto was okay, but my next visit was excellent. Especially at breakfast, ordering directly from the waiter provided me with fresh, made-to-order options like omelets, rather than just buffet-style dishes. Overall, I found the dining experiences to be a highlight of my trip!” view full review

Fine Room with View

“I opted for an Altitude Tower room, and the oceanfront balcony views were simply amazing. The bed was incredibly comfortable, which was crucial for a good night's sleep after enjoying the sun all day. The room was kept exceptionally clean by the diligent housekeeping staff, and I appreciated the added amenities that came with the upgrade. It made my stay feel luxurious and well worth the extra cost.” view full review

Relaxing Infinity Pool

“One of the best features of my stay was the adults-only infinity pool. It was beautifully designed and offered a fine view of the beach, creating a perfect setting for relaxation. I enjoyed lounging there after a long day, soaking in the tranquility and enjoying refreshing drinks. It was a great escape where I could unwind and enjoy some peace away from the livelier areas.” view full review

Engaging Entertainment Options

“Throughout my stay, the entertainment options were plentiful, from daily activities like beach volleyball and yoga sessions to live music at night. I found the activities staff engaging and entertaining, which added a fun layer to my vacation experience. Participating in the organized beach games made my experience interactive and lively, really enriching my overall stay at the resort.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Golf course
Billiard tables
Yoga class
Aerobics

Services

Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Sauna
Pedicure
Manicure
Waxing
Facial
Beauty treatment
Body wraps
Massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulkan Km 8.5, Cancun, Mexico, 77500

Map view

Boulevard Kukulkan Km 8.5, Cancun, Mexico, 77500

City landmarks

Landmark

Cancun Convention Center

960 m

Night club

The City Nightclub

680 m

Gallery

Galeria Balance Cancun

600 m

Beach

Chac Mool Beach

1.5 km

Landmark

Arrecife Chitales

730 m

Landmark

Museo de Arte Popular Mexicano

2.4 km

Landmark

Water Park at The Grand

1.7 km

Landmark

Parque Ventura Cancun

2.4 km

Landmark

Yamil Lu'um Archeological Site

3.2 km

Landmark

Scorpion's Temple ruins

3.2 km

Beach

Playa Tortugas

2.8 km

Museum

Cancun Wax Museum

3.4 km

Landmark

Sail Away Cancun

2.7 km

Landmark

Bungee in Cancun

2.8 km

Landmark

Playa Tortuga Ferry Terminal

2.8 km

Harbour

Aquatours Cancun

2.9 km

Aquarium

Interactive Aquarium

3.6 km

Landmark

Avenida Kukulkan

4.3 km

Park

arte Garden

3.5 km

Mall

La Madonna

3.5 km

Beach

Playa Marlin

4.1 km

Nearby

Night club

Coco Bongo

380 m

Night club

Palazzo

210 m

Beach

Playa Forum

580 m

Beach

Mandala Beach Club

440 m

Amusement Park

Delphinus Dreams

130 m

Paseo Kukulcan km. 9.5 Zona Hotelera

Forum By The Sea

520 m

Night club

Mandala Nightclub

500 m

Night club

Daddy'O

490 m

Punta Nizuc - Cancún 210

Playa Lagarto

580 m

Restaurants

Restaurante Ayami

10 m

Boulevard Kukulkan 8.5 Hotel Krystal Grand Punta Cancun

Tradewinds Restaurant

80 m

Boulevard Kukulcan The Royal Caribbean

La Bastille

140 m

Boulevard Kukulcan Manzana 51

The Moongate

130 m

Boulevard Kukulkan Km 9.5

El Mercado

300 m

Boulevard Kukulcan Hyatt Ziva

Isla Contoy

200 m

Boulevard Kukulcan Km. 9.5 Zona hotelera

La Joya

220 m

Kukulcan Blvd 9. 5

Hacienda El Mortero

360 m

Blvd Kukulkal Km. 9.5

Mextreme

660 m

Zona Hotelera Km 9 In Front Of Convention Center

Vips

320 m

Blvd Kukulkan Km. 9 Zona Hotelera

Reviews and Ratings

Feedback from previous guests about their experience.

4/5 based on 6825 reviews

#45 of 269 hotels in Cancun based on Tripadvisor

Charlie

United States, December 2024

8.4/10

Reflect Cancun was an enjoyable escape with stunning views from the Altitude Oceanfront room and great service throughout our stay. The beach was beautiful, and the pool area was nicely maintained, although I found the dining options a bit limited at times. While the resort felt tranquil, I did wish for more evening entertainment and some improvements in room amenities.

Rooms

8.0

We stayed in the Altitude Oceanfront room, which was absolutely gorgeous and very comfortable. The view was breathtaking, but I noted the lack of drawer space was a bit inconvenient.

Service

10.0

Service was impeccable across the resort, with friendly staff like Jahir and Raul enhancing our experience. They were attentive and engaging, making us feel well taken care of.

Location

9.0

The location was fantastic, situated right by the beach with smaller waves, making it enjoyable to swim and relax. It was also a short distance from shops and nightlife, adding to the fun.

Dining

7.0

The dining was generally good, particularly at The Grill, but some restaurants had mixed reviews. Breakfast options could be expanded as we found them somewhat limited during our stay.

Facilities

8.0

The pool area was beautiful and clean, especially the adults-only infinity pool with gorgeous views. However, the limited number of lounge chairs at the Altitude pool was a downside.

Thomas

United States, October 2024

6.2/10

Our stay at the hotel was a mixed bag. The beach was absolutely stunning, and the staff, especially the waiting staff, were really great. However, we experienced issues with the organization at check-in and check-out, and the mattress was quite uncomfortable. Also, we felt there were insufficient beach chairs, and the buffet food selection left a lot to be desired.

Rooms

5.0

The rooms were a bit outdated and not as clean as one would hope, with noticeable wear on the furniture. Despite being cozy, the poor quality of the mattress truly impacted our comfort.

Service

7.0

While the service was friendly and helpful, there were moments when the staff seemed overly attentive during meals, which felt invasive at times.

Location

9.0

The hotel is in an amazing spot, right next to a beautiful beach. It's very convenient for getting to nearby markets and restaurants.

Dining

5.0

Unfortunately, the dining experience was disappointing, especially the breakfast options, which were quite limited.

Facilities

6.0

The facilities, particularly the pool area, were nice, but access to some areas felt restricted based on whether you booked through the hotel directly.

Beautiful beach

Uncomfortable mattress

Allen

United States, October 2024

6.6/10

I had a mixed experience at the hotel. The location was fantastic and close to popular spots, with clean and spacious rooms. Unfortunately, the dining options were quite limited and hard to book, and the service was lacking at times. While it was a budget-friendly option, several aspects need improvement to enhance the overall guest experience.

Rooms

8.0

The rooms were spacious and clean, offering a mini fridge and a comfortable walk-in shower.

Service

5.0

The service varied; while some staff were helpful, overall it lacked attention, and I encountered issues with responsiveness.

Location

9.0

The location was amazing, just a short walk to the beach and close to shops and nightlife.

Dining

5.0

Dining was frustrating as restaurants often had long wait times, and booking was a hassle. The buffet was decent, but I expected more variety.

Facilities

6.0

The facilities need maintenance; they felt outdated and in need of an overhaul, which affected my overall comfort.

Frederick

United States, October 2024

7.4/10

Reflect Cancun offers a mix of experiences. The beautiful beach views and well-maintained grounds are certainly highlights. However, some of the dining options were pretty average, and the waiting times at check-in were frustrating. Overall, it was a decent getaway, but improvements are needed in certain areas, especially regarding service efficiency and food variety.

Rooms

8.0

We stayed in an Altitude Oceanfront room, which was gorgeous and comfortable, though storage space was limited.

Service

6.0

While many staff members were friendly and made our visit enjoyable, the check-in process was chaotic and really tested our patience.

Location

9.0

The location was fantastic, being right by the beach with easy access to various attractions and restaurants.

Dining

7.0

The dining experience was hit and miss; some meals were excellent, but others were disappointing with limited choices.

Facilities

7.0

The pools were lovely and well-maintained, with a great atmosphere, but the lack of shaded areas was a downside.

Jack

United States, September 2024

7.4/10

Reflect Cancun is an excellent choice for a laid-back getaway. The beach views are stunning, and the room was spacious and comfortable. The service had its moments but seemed to prioritize upselling over guest comfort at times. Dining was enjoyable with delicious food, though service could lag at times. Overall, it's a great spot if you're looking for relaxation but may not suit those seeking vibrant nightlife.

Rooms

7.0

The room was spacious with a beautiful ocean view but showed signs of wear, particularly the broken toilet and a non-working TV remote.

Service

6.0

Service varied; some staff were attentive while others felt more focused on upselling, making interactions feel a bit cold.

Location

9.0

The resort is situated on a beautiful beach at the end of a breakwater, providing a unique and relaxed beach experience.

Dining

7.0

Dining was quite good with plenty of delicious options; however, service in restaurants could be slow at times.